I visited Tint Genius on June 12, 2025, at around 3:15 PM to have my Mercedes C-Class tinted. While the tint film itself was applied decently, the installation process caused significant damage to my vehicle's interior that has severely compromised my sound quality with a persistent, distracting rattle.

The Damage vs. "Wear and Tear": Immediately after the service, I noticed a new rattling noise coming from my rear deck. My sound system was crisp and in perfect condition prior to this appointment. Today (December 16th), the panel mesh grill covering was removed to investigate the root cause of the issue, and I found that the rear speaker grill/lattice had been broken in multiple places (see attached photos).

To be clear: This damage is not "wear and tear." The broken pieces are internal structural clips and lattice work that are protected from the sun and touch. These components do not spontaneously shatter; they break when they are improperly pried up or forced during removal. The jagged edges of the breaks (visible in the photos) indicate force was applied incorrectly.

FYI, the "Speaker" Excuse: The issue is not blown speakers. The speakers themselves still function perfectly. The unbearable noise is caused by the broken pieces of plastic paneling left loose by the technicians, which now vibrate violently against the speaker cones.

The Liability Clause: I am incredibly frustrated that I have to pay out-of-pocket to fix this. I suspect their contract clause stating they are "not liable for damages" is relied upon to avoid accountability for this specific type of technician negligence. A waiver should cover accidental issues, not improper disassembly of a customer's property.

[WARNING] Be advised: If you have a vehicle that requires interior disassembly for tinting, I cannot recommend this location. I went here because of the “high” reviews, but the damages truly outweigh the overall application. I deeply regret not driving to a specialist in Dunwoody/Chamblee as I originally planned; I chose Tint Genius for convenience, and it has cost me significantly in the long run.

They did a GREAT job! I was worried about bubbles in my back window, and I must say there’s none. I love this place, the customer service was the best I ever had. The wait room was the best. I would definitely go back. Thank you Tint Genius.

Keith put me in place of a no show, went in, and I was back out in less than an hour with a great looking tint. Couldn't have asked for more.

My appointment was scheduled for 4pm, I arrived around 355 and I was leaving the shop around 5pm. The service was quick, the technicians did an excellent job and even the young lady that greeted me was very knowledgeable in explaining the different types of tint to me and actually testing them. Their setup at the shop is very accommodating with drinks coffees and refreshments! EVERY Free. I would recommend tint genius to any and everyone!

Loved this place ... they had great customer service, super clean and the waiting room was very comfortable .. ill be coming back for more

Fantastic experience I’ve taken 2 of my 3 cars and currently scheduling my 3rd car these guys are courteous and prompt finished my car in record time I have no qualms at all professionals all around

I showed up on a Monday morning without an appointment, and I was in and out in less than an hour! Professional service with excellent warranties. The waiting area is comfortable, with snacks and space to work which was unexpected. Extremely pleasant experience...I highly recommend Tint Genius!

This is a Dope place. Love the customer service. Love the fact that the work is done inside and not in the elements. The turn around is Nice as well. Love the cleanliness. Would recommend this Business any day. 5Stars.

Tint Genius tinted my front windows, windshield and sunroof. As this was my first experience with window tinting, I needed all of the education and explanations, which the staff was more than happy to provide. Following their presentation I thoroughly understood the product, the process and the aftercare. I made an appointment for the next day. Their communication was top notch and the service was completed within the time frame promised. Their shop is clean and the waiting area includes drinks, coffee and snacks. This business understands customer service and excels at it! I will recommend Tint Genius at every opportunity.

That was my first time at Tint Genius and the experience was friendly and professional. The vibe was very comfortable, pleasant and welcoming. And the service was so good that I had it done the same day. It exceeded my expectations. I would recommend Tint Genius before anybody. Good work!

Great atmosphere, my windows came out good & they had plenty of snacks to eat while waiting and the place was so clean and smelt great!

We absolutely loved our experience at Tint Genius! Christina is so professional and friendly and is very knowledgeable about car tinting. This is my second time going to them and it was just as amazing as the first time. She remembers her customers and makes them feel at home while you wait for your car. They have an amazing waiting area where you can relax. I highly recommend them for all of your car tinting needs!

Very friendly !
Very professionally !
Very affordable !
Very nice waiting area also !!! Nice !

Services: Sun control window tinting , Vehicle window tinting , Heat control window films , Privacy window films Positive: Professionalism , Punctuality , Quality , Value

The service is amazing. The young lady immediately greeted me and assisted me as soon as I walked in the door. She took the time to explain service and the difference between the tints. It’s very clean inside and they offer complimentary snacks and drinks. Prices are great as well.

Hassan was extremely helpful and very professional. He explained each option to me. The waiting area was clean and welcoming. My appointment was set, although I arrived a little early my car was taken to the back right away and done in under 30. I am very satisfied with the results.

Excellent service & very professional. I had a sun shield installed on my 2023 Santa Fe windshield. My wife wanted it modified & they not only corrected what she wanted (my fault for not reading her mind) but did it in 30 mins. I highly recommend these guy's!!!

I love how they have their business set up, straight forward pricing (no "call for a quote" nonsense) pay online, schedule online, show up and get your tint done! Nice waiting area, relatively fast service (my tint job took about 1.5 hours). I will be using Tint Genius for all my future tinting needs.

Positive: Professionalism , Punctuality , Quality Exceptional service and quality tints with a lifetime warranty. You really can’t ask for more.Services: Sun control window tinting , Vehicle window tinting , Heat control window films , Privacy window films

I will pay what you ask for a wonderful experience and great customer service everytime! THIS BUSINESS OFFERS BOTH. More expensive than your average tint business but it is not Average in any way. Professional, courteous, and accommodating AND MORE. We've tinted the windows of every car we own and By Far this experience was the best. We will be back Tint Genius!

Positive: Professionalism , Punctuality , Quality , Value Location was close to home and easy access. Place of business was clean and comfortable. Customer service was 5 star rating. I was in and out under an hour. Will definitely recommend. Thanks for a job well done.Service: Vehicle window tinting

I brought my car in to get the old tint removed and new tint replaced. The owner and staff was very professional and finished my car within a timely manner. The shop was clean and they even had snacks and drinks while the customers wait. If you are looking for somewhere to get your vehicle tinted then call Tint Genius!

Hands down the best and fastest place to get your personal and fleet vehicles done.

Very professional and courteous staff. Establishment was clean and inviting. Work was done in a professional and timely matter. 💯

This place was great! Customer service was awesome and she took the time to explain to me what the tint visibility would look like and how the heat protection would work. I had an excellent experience from beginning to end!

Had 2 windows that needed tint replaced. They gave me same day service and had me out in under an hour, will be back to have more work done. A++

Was able to make an appointment same day which is awesome! Not sure if that's the norm, but I was surprised. Staff was friendly and helpful. Only had back window tinted on my 2014 Chevy Impala. Service was quick and done with the utmost care. Will be coming back for my other vehicle soon. Would absolutely recommend. Thank you so much!

Excellent service and quality of tint

Quick and professional. Clean and courteous... Time will tell on how the tint holds up!(still waiting for the adhesive to dry due to cold temps!) Looks great so far. Thanks Tint Genius, I'll be back with another one soon!

Awesome job! Very informative and helpful great place to get your car needs taken care of.